SynapseWorks provides multiple Jira delivery products, including Synapse and Decision Register for Jira. This policy explains how data is handled for each product.
Decision Register for Jira is Forge-only with no external backend or network egress; data stays within Atlassian.
Synapse is a Jira Forge app that sends Jira issue context to a scoped SynapseWorks Azure backend for processing, then returns results to Forge and Jira.
Synapse data flow: Jira → Atlassian Forge (appUserToken) → SynapseWorks Azure backend (processing) → Forge/Jira.
Analytics for synapseworks.org is managed at the Cloudflare edge (for example, via Zaraz with Google Analytics 4). Analytics is disabled by default and only enabled after you opt in. We do not embed tracking scripts directly in this site repository.
Operational logs are retained only as long as required for troubleshooting and security monitoring. Product outputs reside in your Jira site. Where analytics is enabled by consent, event retention is managed through standard GA4 controls.
For visitors in the EU/EEA and UK, analytics processing is based on your consent. You can withdraw consent at any time through your browser settings or by responding to the consent prompt when it appears.
Access to processing services is restricted by Forge scopes and service-side controls. Forge-issued tokens remain within Forge-managed context and are not persisted as credentials by SynapseWorks.
You can uninstall a product at any time to revoke access tokens issued through Atlassian Forge. For data questions or deletion requests, contact us.
Email: [email protected]