SynapseWorks Support
We are here to help.
For the fastest response, contact us via email and include context so we can resolve your issue quickly.
What to include
- Your Atlassian cloud site URL and project key.
- Relevant Jira issue key(s) and a short description of the task.
- Steps taken before the issue occurred and expected vs. actual result.
- Timestamp and screenshots (redact any secrets or personal data).
- Whether the issue blocks production, testing, or evaluation.
We will never ask for
- Jira credentials or passwords.
- Personal access tokens or API tokens.
- Session cookies or MFA codes.
- Unbounded administrative access to your site.
If you receive a request for sensitive information that seems unusual, please contact [email protected] immediately.
Marketplace-friendly commitments
- All requests are handled via official support channels.
- No credentials are stored; troubleshooting stays within Atlassian Forge context.
- Security reports are acknowledged promptly and triaged with priority.